A small speech bubble at the bottom of every page on site lets the user chat live, in real time and in private, with one of the Gimpsy Team members. Users can raise issues, ask for assistance or make suggestions. In many instances, an online chat of a few minutes can save many hours of email communication. This ground breaking feature makes Gimpsy the only directory willing to speak one-on-one with searchers and site owners in real time.
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External transformation included teaming with the ExactSeek (http://www.exactseek.com) Search Engine and directory. Gimpsy users now have the option to search this directory from any search page. Similarly, users of those directories have access to the Gimpsy search facilities. 

“We have entirely different systems, scope and purposes,” remarked Mordechai Chachamu, Owner and Founder of Gimpsy, “which perfectly compliment each other.” Gimpsy hand classifies only interactive sites, placing them in activity based categories; ExactSeek uses a ‘self classification’ fully automated system, which enabled it to grow, in a short period of time, to more than one million entries. 

“We don’t get search results from Gimpsy nor do we provide them with our own data,” explained Mel Strocen, President of Jayde Online, owners of ExactSeek.com, “we simply open a door to each other’s facilities and invite the users to use them – as and when they think it is to their benefit.”

Internally, Gimpsy has been working around the clock to make itself one of the biggest assets on the net.  First target for improvement were the search facilities. Users that like to use Natural Language queries will be glad to find that Gimpsy is fully tolerant to the use of plural and singular forms of nouns. Asking to ‘buy a ticket for theatre’ or ‘buy tickets for theatre’ will get identical search results.  For users that prefer keyword based searching, Gimpsy is now able to scan all the descriptions, titles and URLs in its database and bring up the matching results.  After the appropriate category is found, search results can be further filtered by using keywords, location and other (category specific) criteria. Many new categories were added, as were several thousand new sites.

Searchers aren’t the only people to benefit from Gimpsy’s latest improvements.  Site owners will now find suggesting their site to the appropriate category to be a much easier task. Clicking on a small ‘closed book’ symbol, located next to a category name, opens a small help file. This file reveals the internal criteria used by the Gimpsy Editorial Team to assess the suitability of a site to that category. If it doesn’t fit – you shouldn’t submit! 

Helping users and communicating with them has always been one of the first priorities of Gimpsy. From the start, it boasted an impressive array of communication channels including an extensive online Help, covering every aspect of Gimpsy from both the Searcher and the Site Owner point of view and answers most of the questions one may have about the site and the people behind it; an internal Forum that allows registered users to share their thoughts, comments and suggestions with other community members and the Gimpsy Team, a purpose built Customer Relations Management (CRM) system, providing registered users with the ability to raise issues directly with the Gimpsy Team, get private replies and have a comprehensive follow-up and resolution method; and an automated email system that keeps users updated about any development that may be of interest to them, as Searchers or Site Owners. There is no need to chase the Gimpsy Team, or to check the site logs for traces of visits from them. When appropriate, the email notification is fired automatically.

If all that wasn’t enough, there is now yet another way for the users to communicate with the Gimpsy Team:  a small speech bubble at the bottom of every page on site. Click on it – and you can chat live, in real time and in private, with one of the Gimpsy Team members. Users can raise issues, ask for assistance or make suggestions. In many instances, an online chat of a few minutes can save many hours of email communication. This ground breaking feature makes Gimpsy the only directory willing to speak one-on-one with searchers and site owners in real time.

As far as Gimpsy users are concerned, the days of cold, unfriendly search engines that make them wait weeks, if not months, for a reply to even the most basic of questions are over. 
“Gimpsy was conceived and created with a very clear vision: To make the search experience on the Internet enjoyable”, says Mr. Chachamu. “We believe that wide-open communication channels are an essential ingredient of that experience.” 

More about ExactSeek
ExactSeek is owned and operated by Jayde online, incorporated 1998. The company is primarily involved in the publication of email newsletters and the development of niche and general search engines. ExactSeek is based in Winnipeg, Manitoba, Canada. 
 
 

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