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Date: 9/27/2007
Mattel.com Offers Detailed Toy Recall Website

The Mattel site let's consumers select a recall from the list and follow the link to learn about that recall. The list includes Mattel recalls announced since August 4, 1998.

URL: http://service.mattel.com/us/recall.asp
Mattel.com Offers Detailed Toy Recall Website
The Mattel site let's consumers select a recall from the list and follow the link to learn about that recall. The list includes Mattel recalls announced since August 4, 1998.
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From the Mattel site...

We encourage you to keep coming back to our website where you can learn about additional affected toys, what we are doing, and to find answers to your questions. At Mattel, the safety of your children is our utmost priority. That is our promise.

WHAT WE'RE DOING AND WHAT YOU NEED TO KNOW

Why are these recalls happening?
While we have some of the most rigorous quality and safety testing procedures in the toy industry, no system can be perfect. If mistakes are made, we fix them. If new standards are set, we apply them.

What is Mattel doing to address this situation?
Regarding our manufacturing processes, we immediately strengthened them with a three-point check system. First, we're requiring that only paint from certified suppliers be used, and we're requiring that every single batch of paint at every single vendor be tested. If it doesn't pass, it doesn't get used. Second, we are tightening controls throughout the production process at vendor facilities and increasing unannounced random inspections. Third, we're testing every production run of finished toys to ensure compliance before they reach our customer. We've met with vendors to ensure they understand our tightened procedures and our absolute requirement of strict adherence to them.

What can I do, as a parent, to ensure my child's safety?
We want to ensure that every parent hears about these issues quickly and returns recalled toys to us as soon as possible. With other toys, always read the packaging for age grading and always monitor your child's play. If you have any doubts at all, please check with a pediatrician or other qualified medical professional. 

Will there be more recalls?
We are in the middle of an extremely detailed and wide-ranging investigation. The fact that we were able to identify a specific part of one product as problematic is indicative of how painstaking this analysis is. We hope that we don't have to recall any more products, but if we do, we will address the matter promptly and inform you quickly. 

How can I trust that Mattel toys are safe?
Our priority is the safety of the children who play with our toys. Mattel's philosophy is that every employee is responsible for the quality and safety of our products. Mattel has an organization of more than 1,500 people worldwide solely dedicated to the safety, quality and overall integrity of our toys, including more than 400 highly-trained engineers, technicians, auditors and managers who strive to meet the company's safety vision of providing "Quality and Value the World Can Trust." We are working around the clock to improve our system and have already taken significant actions to do so.


Tags: Mattel.com, Mattel, toy recall, mattel recall
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